Q. Why the name "Salamander"?
In ancient times, philosophers such as Aristotle and Pliny the Elder believed that the Salamander possessed mythical powers, which, not only allowed it to thrive in fire but extinguish it as well. At Salamander Technologies we strive to provide solutions that help businesses, organizations, and emergency management gain visibility to whatever situation is at hand.
Q. How do I change my password"?
Go to SalamanderLive, and on the login page click "I forgot my Username or Password". Here is also a link CLICK HERE
Q. How do I access SalamanderLive v1?
Salamander is currently on version 2. We strongly suggest that everyone utilize version 2 to take advantage of all features available. However, in the rare case that version 1 needs to be accessed, simply navigate to app.salamanderlive.com/v1
Q. Where do I download my apps?
Salamander’s TAG, TRACK, and INVENTORY applications are available for download from the Google Play Store and Apple’s App Store. You can also find direct links in our "Downloads & Specs" page under "Resources".
Q. How do I log into the mobile apps?
Usernames and passwords for mobile application access are setup through the Admin section of SalamanderLive. Contact your Administrator to authorize you for access.
Q. What do I do if I lose connectivity during an event?
Salamander solutions are all developed using a store-and-forward model. Therefore, if connectivity is lost, all data is stored locally on the device until connectivity is restored. When connectivity is restored, data will be synced through SalamanderLive restoring a common operating picture.
Q. How many mobile apps can connect to the same event?
There are no limitations to how many apps can connect to a single event.
Q. Can Salamander work with my CAD system?
Salamander has API’s and Web Services available that will allow the system to push and pull data from various systems. Still, each system is different, and we would need to be put in contact with your CAD vendor to verify compatibility.
Q. How do I get the newest W-9?
Simply send request to email@example.com
and one will be promptly provided.
Q. What makes our ASSET MANAGEMENT solution so different?
Our solution has the ability to attach assets to people and then attach them to an event. Here are some additional differentiating factors: cost recovery, check-in / check-out or issue / turn in, ability to schedule maintenance and mark complete, alert creation and notification, equipment import, and reporting. Specific to reporting, ASSET MANAGEMENT gives visibility of full assets, missing assets, assets checked in / out, assets out of service, and asset purchasing information.
Q. Does SalamanderLive know the difference between a Civilian Tag and a Responder Tag?
Yes! When a tag is scanned, SalamanderLive checks to see the type of credential, which is stored within the QR code and the profile of the identity. Based on the type, the credential will be placed into the proper lane within the assignment of an event.