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CUSTOMER SUCCESS

Our unrivaled Intelligent Accountability™ services and solutions have brought great success stories and outstanding results to organizations around the country. Below are just a few examples of Salamander’s ability to add measurable value to our client’s mission of ensuring everyone goes home safely.

New Orleans Full Scale Exercise
A full-scale exercise conducted by Mark McColman and Robert F. Riess, on May 17, 2017.

Overview

On May 17th, 2017, Salamander Technologies was hired by Amec, Foster, and Wheeler to come in and perform accountability for the New Orleans, LA full-scale evacuation exercise. The pre-planned exercise consisted of evacuating volunteer ambulatory and non-ambulatory patients from the New Orleans Convention Center to the Louis Armstrong New Orleans International Airport.

Amec, Foster and Wheeler feel that accountability is a key element for this type of exercise, so they brought the Salamander team on board to help due to previous successful events (as seen with the Active Shooter exercise at Slutger Stadium).

Solution

468 people were successfully credentialed and tracked utilizing Salamander’s COMMAND, RAPID TAG, and 02 TRACK APP which were housed in Salamander’s MACCC™ (Mobile Accountability, Command, and Control Center).

The exercise included volunteers, New Orleans Fire Department, New Orleans Police Department, LA Dept. of Family Services, the New Orleans OEM, the LA OEM, the American Red Cross and many more.

Outcome

With SalamanderLive™, the NOLA evacuation exercise proved to enable walk-in credentialing capabilities and expedited coordination. Overall, the exercise was a huge success.









Multi-Juristictional Search Exercise
Trans-Care in conjunction with Salamander Technologies May 12th – 14th, 2017.

Overview

The North Corman Park Search and Rescue (NCPSR) successfully hosted their first large-scale search and rescue exercise in an urban area that involved multiple agencies, volunteers, and media. The intent of the exercise was to build on a strong skill set of the Ground Search and Rescue (GSAR) Community in Saskatchewan, Canada through a formalized approach to ICS and its Incident Management Principals. Such principals that were tested in this exercise included: communications, personal accountability, GIS mapping, deployment of teams and crews, ICS structure, identifying and validating credentials of personnel, and equipment inventory. Salamander Technologies was deployed to Saskatoon to assist in utilizing the INTELLIGENT ACCOUNTABILITY™ product suite.

To make this exercise as realistic as possible, the entire community was involved to reenact a missing person scenario. The exercise started with the Dalmeny Police Service being notified of a missing male dementia patient from a private residence.

Solution

The Salamander INTELLIGENT ACCOUNTABILITY solutions that were utilized throughout the event included SalamanderLive™, RAPIDTAG, COMMAND, 01 TAG App, 02 TRACK App, and GIS Mapping. All solutions were linked with COMMAND to give Incident Command a full operational picture at any given time.

Prior to the event, pre-credential ID badges were produced, and during the event scene specific credentials were produced for volunteers, media personnel and distinguished guests by utilizing RAPIDTAG.

Outcome

The NCPSAR group successfully tracked and reported 112 responders throughout the two-day event in their mobile Command Vehicle. Due to the severe cold weather and large search radius, all responders were assigned groups and deployed in alternating units. SalamanderLive was used to track how many hours each responder had been active in the field, which unit they belonged to, which active group their unit replaced in the field, and what areas they have already searched. The 01 TAG App helped to track certain individuals visible on the 02 TRACK App and GIS Mapping. The Incident Commander located in the Mobile Command Centre used COMMAND to see which resources were in the staging area and which were out searching.

Inclusive of this exercise, one of the responders staged a personal injury. With the help of SalamanderLive, the Commander knew where the injured responder was located, who he was with, how long he had been in the field, and locate another responder with the proper credentials to assist the injured. In addition, they documented which hospital the responder was sent to for medical treatment.

With real-time technology deployed, the NCPSR found the missing patient, sooner than expected and only encompassed two of the three days assigned to the exercise. At the end of the event, detailed reports were populated providing information such as who participated, which agencies the individuals were from as well as the total duration of time everyone worked. In total, over 1,088 activity hours were tracked with to-the-second time records for each responder.

In an article from the Clark’s Crossing Gazette, the NCPSR Information Officer, Devon King, stated, “I think it’s been successful as far as people learning new skills, testing the equipment, and creating a sense of camaraderie among the participants.”

See Article.









43rd Toyota Grand Prix of Long Beach
A preplanned event worked by Salamander representative Mary Harris starting on April 7, 2017.

Overview

On April 7th-9th, 2017 Salamander Technologies and the Long Beach Fire Department assisted with the 2017 Toyota Grand Prix held in Long Beach, California. Measures were taken to ensure the safety and accountability of the individuals working and volunteering for the event.

In order to manage such a large event, a substantial number of workers and volunteers were staffed to ensure public safety and event organization. One organization that staffed this event was the City of Long Beach Fire Department, ready to act in case of an emergency. Salamander worked alongside the fire department to aid in ensuring the safety and accountability of the individuals working and volunteering for the event.

Solution

The Salamander Intelligent Accountability™ solutions that were utilized throughout this event included SalamanderLive™, RAPIDTAG, COMMAND, 01 TAG App, 02 TRACK App, and GIS Mapping. All solutions were linked with COMMAND to give IC/Race Command a full operational picture at any given time. Scene-specific tags, which included photographs and credentials of the volunteers, were printed prior to the event on-site. The quick use of RAPIDTAG allowed the IC/Race Command to track event staff from other nearby agencies allowing for full interoperability.

The Long Beach Fire Department is a member of SCAAP (Southern California Accountability Alliance Partners), which includes seven different departments in Southern California. When they invited these agencies to join this event, they quickly printed tags during the event, which allowed for full interoperability.“The system was very easy to learn. From the time someone came to check in, to taking their picture, to getting their tag done, we had it down to about 1 minute,” said Meiers.

Outcome

Utilizing Salamander’s suite of accountability solutions, the Long Beach Fire Department successfully tracked and reported 198 responders throughout the 3-day event in their mobile operations center. At the end of the 3-day event, detailed reports were populated providing information such as who participated in the event, what agencies the individuals were from, and the total work duration for the purposes of optimal reimbursement. SalamanderLive tracked resources in real-time allowing the IC/Race Command to have full situational awareness. Salamander would like to thank Paul Meiers and the entire staff at the Long Beach Fire Department for their commitment and dedication in the pre-planning of this event.





Sevier County, TN Wildfire
An in-progress incident worked by Salamander representatives Mark McColman & Adam Fray starting on November 30th, 2016.

Overview

On November 30th, 2016, Salamander Technologies deployed to Gatlinburg, Tennessee to aid in the suppression of the Sevier County Wildfire.The wildfire started on November 23, 2016 in the Great Smoky Mountains National Park Chimney Tops area. It was originally reported to be slow-moving, consuming approximately three acres. Five days later, on Monday morning, November 28th, the wildfire had grown to 500 acres due to 20mph winds. Later that same day, a small fire, which is believed to have been started from embers from the original fire at Chimney Tops, was reported south of Gatlinburg. That evening, hurricane force winds blew through the area, exceeding 50mph.

The combined wildfires took numerous lives, as well as left 130 people injured, 17,000 acres burned, and more than 1,700 structures destroyed. This large-scale incident has been named the worst catastrophe in the history of the state of Tennessee.

Solution

The Salamander team arrived at the Command Post to support Gatlinburg Fire Department to implement Salamander’s Intelligent Accountability™ solutions on-site.Access to SalamanderLive™ and two COMMAND and two RAPID TAG systems were given to the response teams to achieve situational awareness. There were 40 02 TRACK Apps and 500 01 TAG Apps issued. 02 TRACK Apps were deployed first to track responders in real-time, via SalamanderLive, for safety and resource deployment. With Salamander’s import feature, 54 troopers from the Tennessee Highway Patrol, and 142 Tennessee National Guard personnel were downloaded from a .csv file into SalamanderLive within five minutes.The RAPID TAG system was then deployed at the staging area and the Command Post to capture responding resources and assets at check-in.

Salamander solutions were not previously deployed by Gatlinburg or neighboring counties. With very little instruction, their personnel were fully operational and self-sufficient at utilizing SalamanderLiveTM, COMMAND, RAPID TAG, 02 TRACK and 01 TAG to execute the relief of the incident. On Friday, December 2nd, there were 582 personnel, and 21 pieces of equipment checked in on-scene for the dayshift operational period. Salamander personnel demobilized and returned to their home bases, leaving the solutions in place for as long as public safety personnel were deployed for this wildfire.

Salamander Technologies would like to recognize the personnel of the Gatlinburg Fire and Police Departments, and all the agencies and volunteers that aided the Sevier County community. You all are true Heroes.







Nassau County Presidential Debate
A pre-planned event worked in conjunction with Metropolitan Data and Salamander Representative, Mark McColman, on September 26, 2016.

Overview

On September 26th, 2016, Salamander Technologies and Metropolitan Data Solutions assisted the Nassau County Office of Emergency Management (OEM) with the Presidential Debate held in Nassau County, New York. Preemptive measures were taken ensure the safety of attendees, as well as the safety of the individuals working and/or volunteering for the debate, as their safety was a particularly high-priority for the OEM. The ability to track and report the status of individuals through Salamander Technologies was vital to the success of their overall operational preparedness.

Solution

By using Salamander’s Intelligent AccountabilityTM suite, the Nassau County OEM successfully tracked and reported 66 responders at their Emergency Operations Center. Solutions that were utilized included SalamanderLiveTM, RAPID TAG, COMMAND, 02 TRACK APP. RAPID TAG stations were linked with COMMAND to give the EOC a full operational picture. First responders were credentialed on-site through RAPID TAG to produce event-specific ID cards. With the 02 TRACK APP, resources with RAPID TAG IDs were quickly scanned into their assignments and off-scene locations.

Outcome

By utilizing the Intelligent AccountabilityTM suite, Section Chiefs were able to instantaneously incorporate accurate data into their Incident Action Plan. In addition, Commanders maintained a complete operational picture of the event in real time from their web-based SalamanderLiveTM dashboard.

Salamander Technologies would like to thank Jonathan Friedfertig, Steven Pinzon, and John Dankowitz with Metropolitan Data Solutions for manning and setting up essential equipment at this high-profile event.



Team Rubicon Patriot Exercise
Worked in conjunction with Mary Harris on July 18th, 2016

Overview

On July 18, 2016, Salamander Technologies and Team Rubicon participated in an exercise that provided the National Guard an opportunity to improve cooperation and relationships with its regional civilian, military and federal partners in preparation for emergencies and catastrophic events.

Solution

During this event Team Rubicon and Salamander Technologies were able to account and track more than 1,200 civilians, volunteers, National Guard Soldiers and Airmen from over 30 states utilizing Salamander’s Intelligent AccountabilityTM Suite. Credentialing was achieved by setting up RAPID TAG stations throughout the base, producing scene specific ID Badges for those who participated in the event. COMMAND was utilized in the Mobile EOC for the off-scene visibility of the tracking of resources, conducting PAR checks and mass casualty triaging.

Outcome

At the end of the 7-day event, reports were populated providing information such as who participated in the event, what agencies they were from, as well as total duration on scene for reimbursement purposes. The SalamanderLiveTM Dashboard assisted in the tracking resources in a real-time scenario.







St. Louis County Presidential Debate
Worked in conjunction with Midwest Card and ID Solutions and Mary Harris on October 9th, 2016

Overview

On October 9th, 2016, Salamander Technologies and Midwest Card assisted the St. Louis County Office of Emergency Management with the Presidential Debate held in St. Louis County, Missouri.

Solution

By using the Intelligent AccountabilityTM suite, St. Louis County OEM successfully tracked 57 agencies encompassing 1,142 law enforcement officers, fire and emergency management support staff at the St. Louis County Emergency Operations Center in Ballwin, Missouri. Credentialing was achieved by utilizing SalamanderLive and RAPID TAG at 3 separate staging area locations. RAPID TAG stations were then joined with COMMAND, which enable the EOC off scene visibility as resources were tracked throughout the event.

Outcome

We would like to extend our thanks to Jonathan Mullinax with Midwest Card, for the work he did in being prepared to support this large event as well as his participation with our Salamander Sales Executive, Mary Harris.





Firehouse Expo 2016, Nashville, TN
Worked by Mark McColman and Mary Harris on October 16th -20th, 2016

Overview

Salamander Technologies was invited by the Tennessee Fire Chiefs, the Greater Nashville Mutual Aid District, and Firehouse Magazine to provide accountability at the 2016 Firehouse Magazine Expo held in Nashville, Tennessee. Expected attendance for the expo included over 1500 students, instructors, and staff. Salamander Technologies Intelligent AccountabilityTM solutions was a welcome addition to the expo to both showcase and exercise its accurate methods in tracking and accountability.

Solution

At the expo, Salamander pre-credentialed, with hard cards, more than 816 personnel from Hands-On Training students, instructors, and staff. The Incident Management Team was also able to account, track, and report, simultaneously, over 458 students and instructors from four different locations. Salamander used and linked three of the COMMAND solutions to give the Nashville, Murfreesboro, and Salamander Commands an operational window, giving them complete situational awareness. Attendees were credentialed on-site, as well, producing scene-specific hard I. D. cards. The 02 Track APP was utilized to move resources to their assignments, and track off-scene recording and reporting 1,720 assignment movements throughout the expo.

Outcome

Using Salamander Technologies Intelligent AccountabilityTM suite, the IMT staff incorporated information from Salamander’s solutions into their Incident Action Plan in an accurate and timely manner, and commanders were able to review the progress of the accountability solutions, using their SalamanderLiveTM Dashboard.







Michigan State University Game
Worked in conjunction with Richardson Business Solutions on October 15, 2016

Overview

On October 15, 2016, Salamander Technologies and Richardson Business Solutions assisted the Michigan State University Police Department with the MSU vs Northwestern game held at the Spartan Stadium in East Lansing, Michigan. The objective of this event was to track all volunteer, student, and public safety worker activity.

Solution

Michigan State University Police Department was able to account, track, and report over 2000 volunteers and public safety workers at the Spartan Stadium using Salamander’s Intelligent AccountabilityTM suite. First responders on-site were credentialed using several RAPID TAG stations, producing scene specific hard I.D. cards. RAPID TAG stations were linked with COMMAND to provide a full operational picture to the EOC and the Campus Mobile Command vehicle. The 01 TAG APP in conjunction with GIS MAPPING accessed through SalamanderLiveTM was instrumental in to precisely pinpoint mobile law enforcement in real-time, allowing for a fast and adequate response. The 02 Track APP was utilized to move resources to their assignments and off scene.

Outcome

With Salamander's solutions, IMT staff incorporated recorded information into their Incident Action Plan accurately and timely. Commanders could review the progress of the accountability solutions in real-time using the SalamanderLiveTM Dashboard.







Connecticut Department of Homeland Security Region 1 Field Day Exercise
Worked in conjunction with Higgins Corporation on September 25, 2016

Overview

On September 25, 2016, Salamander teamed up with Higgins Corporation to support the Connecticut Department of Homeland Security Region 1 with their Regional Field Day Exercise on the shores of Long Island Sound at Sherwood Island State Park. This exercise showcased regional emergency preparedness and the assets available to be shared across its 14 towns.

Solution

Event check-in was accomplished using a combination of (2) RAPID TAG stations, along with multiple 02 TRACK APPs. First responders who were pre-credentialed using SalamanderLiveTM quickly checked-in using the 02 TRACK APP. Visitors and non-credentialed first responders were tagged and assigned via RAPID TAG.

As participants and observers moved throughout the event, they were quickly scanned into assignments using Salamander’s 02 TRACK App. The apps were being operated by members of the Region 1 Incident Management Team, who were provided just-in-time training immediately prior to the event.

All of the data captured via the 02 TRACK APP and RAPID TAG stations was sent into Salamander’s COMMAND software in real time, which was running the Fairfield County Hazardous Materials Team’s Mobile Command Center. Additionally, for a portion of the event, there was a second COMMAND station running in the Connecticut Region 1 Incident Management Team’s Temporary Command Center.

Outcome

At the conclusion of the event and after all personnel had been demobilized, Region 1 DHS personnel were able to run detailed reports on personnel activity by utilizing SalamanderLive. During this event, the Intelligent AccountabilityTM suite was used to provide situational awareness and a common operating picture in tracking the activity of 343 first responders and observers.

Cedar Rapids Iowa Flood
An in-progress incident aided by Midwest Card on September 23, 2016.

Overview

At 9:30PM on Friday, September 23, 2016, an emergency call went out to one of Salamander’s resellers, Midwest Card, from the Cedar Rapids Police Department requesting accountability assistance. Thunderstorms had repeatedly dumped heavy rain in southeast Minnesota, northeast Iowa, and west central Wisconsin. Five to ten inches of widespread rainfall drenched the region, and the eastern half of Iowa was bracing for a flood event, nearing historic levels, as torrents flowed toward them.The area of greatest concern was Iowa’s second largest city, Cedar Rapids, where the Cedar River was expected to crest at 23.0 feet. The Cedar Rapids Police Department had limited situational visibility and needed an additional tool to ensure proper accountability as flood waters became a threat to the safety of citizens.

Solution

With little time to spare, Midwest Card borrowed two RAPID TAG kits from the surrounding counties and deployed the solution at the Cedar Rapids staging location. When the Salamander solution arrived on site, Midwest Card provided prompt training on the RAPID TAG system to ensure the proper and expeditious issuance of incident-specific identification tags. Twenty-two TRACK APP accounts were activated, allowing the Cedar Rapids Police Department to manage personnel remotely to avoided additional congestion at the staging area. With only a few phone calls, the Cedar Rapids Police Department was up and running Salamander’s Intelligent AccountabilityTM model.

Outcome

Each of the individuals tracked received an incident specific credential (RAPIDTAG). With quick and easy deployment of Salamander’s solution suite, Midwest Card joined Cedar Rapids Police Department to align with their mission of: “(...) actively involving everyone in a team effort to (…) provide a safe and secure community in an effective and efficient manner”. That Sunday evening, two days after Cedar Rapids Police Department requested accountability assistance, over 5,000 residents near the river were strongly encouraged to evacuate the area. The Cedar River was expected to crest at 11 feet above flood stage, and would mark the second highest level on record (2008).

Cedar Rapids City Manager, Jeffrey Pomeranz, tweeted that more than 250,000 sandbags and 9 miles of Hesco barriers were put into position.





700,000+

PERSONNEL IDs HAVE BEEN ISSUED USING THE SALAMANDER PLATFORM

19,000+

FEDERAL, EMERGENCY SERVICE AND HEALTH AGENCIES ARE USING THE SALAMANDER PLATFORM