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CUSTOMER SUCCESS

Our unrivaled Intelligent Accountability™ services and solutions have brought great success stories and outstanding results to organizations around the country. Below are just a few examples of Salamander’s ability to add measurable value to our client’s mission of ensuring everyone goes home safely.


Customer Successes

Sevier County, TN Wildfire
An in-progress incident worked by Salamander representatives Mark McColman & Adam Fray starting on November 30th, 2016.

Overview

On November 30th, 2016, Salamander Technologies deployed to Gatlinburg, Tennessee to aid in the suppression of the Sevier County Wildfire.The wildfire started on November 23, 2016 in the Great Smoky Mountains National Park Chimney Tops area. It was originally reported to be slow-moving, consuming approximately three acres. Five days later, on Monday morning, November 28th, the wildfire had grown to 500 acres due to 20mph winds. Later that same day, a small fire, which is believed to have been started from embers from the original fire at Chimney Tops, was reported south of Gatlinburg. That evening, hurricane force winds blew through the area, exceeding 50mph.

The combined wildfires took numerous lives, as well as left 130 people injured, 17,000 acres burned, and more than 1,700 structures destroyed. This large-scale incident has been named the worst catastrophe in the history of the state of Tennessee.

Solution

The Salamander team arrived at the Command Post to support Gatlinburg Fire Department to implement Salamander’s Intelligent Accountability™ solutions on-site.Access to SalamanderLive™ and two COMMAND and two RAPID TAG systems were given to the response teams to achieve situational awareness. There were 40 02 TRACK Apps and 500 01 TAG Apps issued. 02 TRACK Apps were deployed first to track responders in real-time, via SalamanderLive, for safety and resource deployment. With Salamander’s import feature, 54 troopers from the Tennessee Highway Patrol, and 142 Tennessee National Guard personnel were downloaded from a .csv file into SalamanderLive within five minutes.The RAPID TAG system was then deployed at the staging area and the Command Post to capture responding resources and assets at check-in.

Salamander solutions were not previously deployed by Gatlinburg or neighboring counties. With very little instruction, their personnel were fully operational and self-sufficient at utilizing SalamanderLiveTM, COMMAND, RAPID TAG, 02 TRACK and 01 TAG to execute the relief of the incident. On Friday, December 2nd, there were 582 personnel, and 21 pieces of equipment checked in on-scene for the dayshift operational period. Salamander personnel demobilized and returned to their home bases, leaving the solutions in place for as long as public safety personnel were deployed for this wildfire.

Salamander Technologies would like to recognize the personnel of the Gatlinburg Fire and Police Departments, and all the agencies and volunteers that aided the Sevier County community. You all are true Heroes.







Nassau County Presidential Debate
A pre-planned event worked in conjunction with Metropolitan Data and Salamander Representative, Mark McColman, on September 26, 2016.

Overview

On September 26th, 2016, Salamander Technologies and Metropolitan Data Solutions assisted the Nassau County Office of Emergency Management (OEM) with the Presidential Debate held in Nassau County, New York.Preemptive measures were taken ensure the safety of attendees, as well as the safety of the individuals working and/or volunteering for the debate, as their safety was a particularly high-priority for the OEM. The ability to track and report the status of individuals through Salamander Technologies was vital to the success of their overall operational preparedness.

Solution

By using Salamander’s Intelligent AccountabilityTM suite, the Nassau County OEM successfully tracked and reported 66 responders at their Emergency Operations Center. Solutions that were utilized included SalamanderLiveTM, RAPID TAG, COMMAND, 02 TRACK APP. RAPID TAG stations were linked with COMMAND to give the EOC a full operational picture. First responders were credentialed on-site through RAPID TAG to produce event-specific ID cards. With the 02 TRACK APP, resources with RAPID TAG IDs were quickly scanned into their assignments and off-scene locations.

Outcome

By utilizing the Intelligent AccountabilityTM suite, Section Chiefs were able to instantaneously incorporate accurate data into their Incident Action Plan. In addition, Commanders maintained a complete operational picture of the event in real time from their web-based SalamanderLiveTM dashboard.

Salamander Technologies would like to thank Jonathan Friedfertig, Steven Pinzon, and John Dankowitz with Metropolitan Data Solutions for manning and setting up essential equipment at this high-profile event.



Team Rubicon Patriot Exercise
Worked in conjunction with Mary Harris on July 18th, 2016

Overview

On July 18, 2016 Salamander Technologies, along with Team Rubicon participated in an exercise that provides the National Guard an opportunity to improve cooperation and relationships with its regional civilian, military and federal partners in preparation for emergencies and catastrophic events.

Solution

During this event Team Rubicon and Salamander Technologies were able to account and track more than 1200 civilians, volunteers, National Guard Soldiers and Airmen from over 30 states utilizing Salamander’s Intelligent Accountability Solutions. Credentialing was achieved by setting up RAPID TAG stations throughout the base, producing scene specific ID Badges for those who participated in the event. COMMAND was utilized in the Mobile EOC for the off-scene visibility of the tracking of resources, conducting PAR checks and mass casualty triaging.

Outcome

At the end of the 7-day event reports were populated providing information such as who participated in the event, what agencies they were from, as well as total duration on scene for reimbursement purposes. The SalamanderLive Dashboard assisted in the tracking resources in a real-time scenario.







St. Louis County Presidential Debate
Worked in conjunction with Midwest Card and ID Solutions and Mary Harris on October 9th, 2016

Overview

On October 9th, 2016, Salamander Technologies, along with Midwest Card, assisted the St. Louis County Office of Emergency Management with the Presidential Debate held in St. Louis County, Missouri.

Solution

By using Intelligent Accountability® solutions, St. Louis County OEM successfully tracked 57 agencies encompassing 1,142 law enforcement officers, fire and emergency management support staff at the St. Louis County Emergency Operations Center in Ballwin, Missouri. Credentialing was achieved by utilizing SalamanderLive and RAPID TAG at 3 separate staging area locations. RAPID TAG stations were then joined with COMMAND, which enable the EOC off scene visibility as resources were tracked throughout the event.

Outcome

We would like to extend our thanks to Jonathan Mullinax with Midwest Card, for the work he did in being prepared to support this large event as well as his participation with our Salamander Sales Executive, Mary Harris.





Firehouse Expo 2016, Nashville, TN
Worked by Mark McColman and Mary Harris on October 16th -20th, 2016

Overview

Salamander Technologies was invited by the Tennessee Fire Chiefs, the Greater Nashville Mutual Aid District, and Firehouse Magazine to provide accountability at the 2016 Firehouse Magazine Expo held in Nashville, Tennessee. Expected attendance for the expo included over 1500 students, instructors, and staff. Salamander Technologies Intelligent Accountability® solutions was a welcome addition to the expo to both showcase and exercise its accurate methods in tracking and accountability.

Solution

At the expo, Salamander pre-credentialed, with hard cards, more than 816 personnel from Hands-On Training students, instructors, and staff. The Incident Management Team was also able to account, track, and report, simultaneously, over 458 students and instructors from four different locations. Salamander used and linked three of the COMMAND solutions to give the Nashville, Murfreesboro, and Salamander Commands an operational window, giving them complete situational awareness. Attendees were credentialed on-site, as well, producing scene-specific hard I. D. cards. The 02 Track App was utilized to move resources to their assignments, and track off-scene recording and reporting 1720 assignment movements throughout the expo.

Outcome

Using Salamander Technologies Intelligent Accountability® solutions, the IMT staff incorporated information from Salamander’s solutions into their Incident Action Plan in an accurate and timely manner, and commanders were able to review the progress of the accountability solutions, using their SalamanderLive® Dashboard.







700,000+

PERSONNEL IDs HAVE BEEN ISSUED USING THE SALAMANDER PLATFORM

19,000+

FEDERAL, EMERGENCY SERVICE AND HEALTH AGENCIES ARE USING THE SALAMANDER PLATFORM