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CUSTOMER SUCCESS

Our unrivaled Intelligent Accountability™ services and solutions have brought great success stories and outstanding results to organizations around the country. Below are just a few examples of Salamander’s ability to add measurable value to our client’s mission of ensuring everyone goes home safely.


Customer Successes

New Orleans Full Scale Exercise
A full-scale exercise conducted by Mark McColman and Robert F. Riess, on May 17, 2017.

Overview

On May 17th, 2017, Salamander Technologies was hired by Amec, Foster, and Wheeler to come in and perform accountability for the New Orleans, LA full-scale evacuation exercise. The pre-planned exercise consisted of evacuating volunteer ambulatory and non-ambulatory patients from the New Orleans Convention Center to the Luis Armstrong New Orleans International Airport.

Amec, Foster and Wheeler feel that accountability is a key element for this type of exercise, so they brought the Salamander team on board to help due to previous successful events (as seen with the Active Shooter exercise at Slutger Stadium).

Solution

468 people were successfully credentialed and tracked utilizing Salamander’s COMMAND, RAPID TAG 02 TRACK APP which were housed in Salamander’s MACCC™ (Mobile Accountability, Command, and Control Center).

The exercise included volunteers, New Orleans Fire Department, New Orleans Police Department, LA Dept. of Family Services, the New Orleans OEM, the LA OEM, the American Red Cross and many more.

Outcome

With SalamanderLive™, the NOLA evacuation exercise proved to enable walk-in credentialing capabilities and expedited coordination. Overall, the exercise was a huge success.



43rd Toyota Grand Prix of Long Beach
A preplanned event worked by Salamander representative Mary Harris starting on April 7, 2017.

Overview

On April 7th-9th, 2017 Salamander Technologies and the Long Beach Fire Department assisted with the 2017 Toyota Grand Prix held in Long Beach, California. Measures were taken to ensure the safety and accountability of the individuals working and volunteering for the event.

In order to manage such a large event, a substantial number of workers and volunteers were staffed to ensure public safety and event organization. One organization that staffed this event was the City of Long Beach Fire Department, ready to act in case of an emergency. Salamander worked alongside the fire department to aid in ensuring the safety and accountability of the individuals working and volunteering for the event.

Solution

The Salamander Intelligent Accountability™ solutions that were utilized throughout this event included SalamanderLive™, RAPIDTAG, COMMAND, 01 TAG App, 02 TRACK App, and GIS Mapping. All solutions were linked with COMMAND to give IC/Race Command a full operational picture at any given time. Scene-specific tags, which included photographs and credentials of the volunteers, were printed prior to the event on-site. The quick use of RAPIDTAG allowed the IC/Race Command to track event staff from other nearby agencies allowing for full interoperability.

The Long Beach Fire Department is a member of SCAAP (Southern California Accountability Alliance Partners), which includes seven different departments in Southern California. When they invited these agencies to join this event, they quickly printed tags during the event, which allowed for full interoperability.“The system was very easy to learn. From the time someone came to check in, to taking their picture, to getting their tag done, we had it down to about 1 minute,” said Meiers.

Outcome

Utilizing Salamander’s suite of accountability solutions, the Long Beach Fire Department successfully tracked and reported 198 responders throughout the 3-day event in their mobile operations center. At the end of the 3-day event, detailed reports were populated providing information such as who participated in the event, what agencies the individuals were from, and the total work duration for the purposes of optimal reimbursement. SalamanderLive tracked resources in real-time allowing the IC/Race Command to have full situational awareness. Salamander would like to thank Paul Meiers and the entire staff at the Long Beach Fire Department for their commitment and dedication in the pre-planning of this event.





Sevier County, TN Wildfire
An in-progress incident worked by Salamander representatives Mark McColman & Adam Fray starting on November 30th, 2016.

Overview

On November 30th, 2016, Salamander Technologies deployed to Gatlinburg, Tennessee to aid in the suppression of the Sevier County Wildfire.The wildfire started on November 23, 2016 in the Great Smoky Mountains National Park Chimney Tops area. It was originally reported to be slow-moving, consuming approximately three acres. Five days later, on Monday morning, November 28th, the wildfire had grown to 500 acres due to 20mph winds. Later that same day, a small fire, which is believed to have been started from embers from the original fire at Chimney Tops, was reported south of Gatlinburg. That evening, hurricane force winds blew through the area, exceeding 50mph.

The combined wildfires took numerous lives, as well as left 130 people injured, 17,000 acres burned, and more than 1,700 structures destroyed. This large-scale incident has been named the worst catastrophe in the history of the state of Tennessee.

Solution

The Salamander team arrived at the Command Post to support Gatlinburg Fire Department to implement Salamander’s Intelligent Accountability™ solutions on-site.Access to SalamanderLive™ and two COMMAND and two RAPID TAG systems were given to the response teams to achieve situational awareness. There were 40 02 TRACK Apps and 500 01 TAG Apps issued. 02 TRACK Apps were deployed first to track responders in real-time, via SalamanderLive, for safety and resource deployment. With Salamander’s import feature, 54 troopers from the Tennessee Highway Patrol, and 142 Tennessee National Guard personnel were downloaded from a .csv file into SalamanderLive within five minutes.The RAPID TAG system was then deployed at the staging area and the Command Post to capture responding resources and assets at check-in.

Salamander solutions were not previously deployed by Gatlinburg or neighboring counties. With very little instruction, their personnel were fully operational and self-sufficient at utilizing SalamanderLiveTM, COMMAND, RAPID TAG, 02 TRACK and 01 TAG to execute the relief of the incident. On Friday, December 2nd, there were 582 personnel, and 21 pieces of equipment checked in on-scene for the dayshift operational period. Salamander personnel demobilized and returned to their home bases, leaving the solutions in place for as long as public safety personnel were deployed for this wildfire.

Salamander Technologies would like to recognize the personnel of the Gatlinburg Fire and Police Departments, and all the agencies and volunteers that aided the Sevier County community. You all are true Heroes.







Nassau County Presidential Debate
A pre-planned event worked in conjunction with Metropolitan Data and Salamander Representative, Mark McColman, on September 26, 2016.

Overview

On September 26th, 2016, Salamander Technologies and Metropolitan Data Solutions assisted the Nassau County Office of Emergency Management (OEM) with the Presidential Debate held in Nassau County, New York.Preemptive measures were taken ensure the safety of attendees, as well as the safety of the individuals working and/or volunteering for the debate, as their safety was a particularly high-priority for the OEM. The ability to track and report the status of individuals through Salamander Technologies was vital to the success of their overall operational preparedness.

Solution

By using Salamander’s Intelligent AccountabilityTM suite, the Nassau County OEM successfully tracked and reported 66 responders at their Emergency Operations Center. Solutions that were utilized included SalamanderLiveTM, RAPID TAG, COMMAND, 02 TRACK APP. RAPID TAG stations were linked with COMMAND to give the EOC a full operational picture. First responders were credentialed on-site through RAPID TAG to produce event-specific ID cards. With the 02 TRACK APP, resources with RAPID TAG IDs were quickly scanned into their assignments and off-scene locations.

Outcome

By utilizing the Intelligent AccountabilityTM suite, Section Chiefs were able to instantaneously incorporate accurate data into their Incident Action Plan. In addition, Commanders maintained a complete operational picture of the event in real time from their web-based SalamanderLiveTM dashboard.

Salamander Technologies would like to thank Jonathan Friedfertig, Steven Pinzon, and John Dankowitz with Metropolitan Data Solutions for manning and setting up essential equipment at this high-profile event.



Team Rubicon Patriot Exercise
Worked in conjunction with Mary Harris on July 18th, 2016

Overview

On July 18, 2016 Salamander Technologies, along with Team Rubicon participated in an exercise that provides the National Guard an opportunity to improve cooperation and relationships with its regional civilian, military and federal partners in preparation for emergencies and catastrophic events.

Solution

During this event Team Rubicon and Salamander Technologies were able to account and track more than 1200 civilians, volunteers, National Guard Soldiers and Airmen from over 30 states utilizing Salamander’s Intelligent Accountability Solutions. Credentialing was achieved by setting up RAPID TAG stations throughout the base, producing scene specific ID Badges for those who participated in the event. COMMAND was utilized in the Mobile EOC for the off-scene visibility of the tracking of resources, conducting PAR checks and mass casualty triaging.

Outcome

At the end of the 7-day event reports were populated providing information such as who participated in the event, what agencies they were from, as well as total duration on scene for reimbursement purposes. The SalamanderLive Dashboard assisted in the tracking resources in a real-time scenario.







700,000+

PERSONNEL IDs HAVE BEEN ISSUED USING THE SALAMANDER PLATFORM

19,000+

FEDERAL, EMERGENCY SERVICE AND HEALTH AGENCIES ARE USING THE SALAMANDER PLATFORM