Find Our Most Frequent Questions Below
To help save time, we have published some of our most frequent questions and their answers for your convenience. If you have any additional questions, feel free to fill out our "Support" form under "Need Help?" or simply give us a call.
In ancient times, philosophers such as Aristotle and Pliny the Elder believed that the Salamander possessed mythical powers, which, not only allowed it to thrive in fire but extinguish it as well. At Salamander Technologies we strive to provide solutions that help our nation's first responders emerge unharmed from whatever dangers they may face while performing their civic duty.
Salamander’s 01 TAG and 02 TRACK applications are available for download from the Google Play Store and Apple’s App Store.
Usernames and passwords for mobile application access are setup through the Admin section of SalamanderLive™.
SalamanderLive™ supports multiple types of printing. You may utilize a card printer to produce PVC tags. Additionally, SalamanderLive™ can produce laminated accountability tags using Salamander provided card stock, along with a desktop laser printer and laminator.
Salamander solutions are all developed using a store-and-forward model. Therefore, if connectivity is lost, all data is stored locally on the device until connectivity is restored. When connectivity is restored, data will be synced through SalamanderLive™ restoring a common operating picture.
There are no limitations to how many apps can connect to a single incident.
Salamander has API’s and Web Services available that will allow the system to push and pull data from various systems. Still, each system is different, and we would need to be put in contact with your CAD vendor to verify compatibility.
Simply click on the link to download the latest W-9. CLICK HERE
Most Salamander software can be easily installed and activated, however some training and installation assistance may be necessary. Depending on the configuration of the solution and your agency’s needs, many training packages are available. If your agency purchased through an authorized Regional Technical Center (RTC) for Salamander, you will contact them for any technical support concerns or installation needs. If your agency purchased directly through Salamander, please contact us directly.
Training and installation can be purchased as in person, a webinar, or phone support depending on the product purchased. Please contact your local representative or Salamander for more information on availability and pricing. Phone support is included with the purchase of Software Maintenance during your coverage period. Additional purchase is required for on-site training or support.
Once training is purchased your agency will have 60 days to schedule the training session after receipt of your order. After 30 days lapse the services will expire.
If your agency is transferring all or part of the solution to another agency, please complete the Customer Information Form. You can navigate to it by clicking the link. CLICK HERE.
If you wish to purchase additional products or make a change to your existing order, please contact your representative or Salamander directly CLICK HERE.
If you purchased directly through Salamander, our 24/7 Tech Support will be ready for your call - 877-430-5171. Phone support is included with the purchase of Software Maintenance during your coverage period. If your agency did not purchase this on-going maintenance, standard hourly rates will apply. Additional purchase is required for on-site training or support. If you are not satisfied with your local support, please contact Salamander directly. We strive to offer the best possible service. If you purchased through an authorized Regional Technical Center (RTC) for Salamander, you will contact them for any technical support concerns.
In order to receive the latest updates to your agency’s software, Software Maintenance must be purchased. During your coverage period, Salamander will notify your registered contacts of any updates available upon release via email. Updates will also be advertised on SalamanderLive™. Salamander cloud based products such as mobile apps or SalamanderLive™ will automatically update with the subscription services. Locally installed products require onsite installation of improved software. With the purchase of Software Maintenance, your agency may be entitled to the most recent version of software. If there is a lapse in coverage, an upgrade fee may be required to re-instate coverage and receive the most recent version of software.
The included documents will outline your renewal dates and expected renewal budget at Manufacturer Suggested Retail Price (MSRP) for an additional 12 Months of service. If you prefer a longer coverage period, a discount is available in 36 Month increments. Please request a quote from your representative for more accurate pricing. Prices may vary depending on location. Please use the renewal budget to ensure you have allocated the appropriate funds for continuing maintenance. Please be aware that a lapse in coverage may result in an additional fee to reinstate or increase in renewal pricing. You should be contacted for renewal from a representative at least 30 days prior to expiration though this may vary based upon location. If for some reason you are not contacted, please contact Salamander directly, to be sure you do not lapse in coverage. As an additional note, the maintenance period typically begins the first day of the month following the issuance of the software license. If this time period needs to be adjusted, please contact us for assistance.
Over time, your agency may have purchased several solutions from Salamander. We understand that multiple schedules may make planning difficult. We are more than happy to create a plan through proration to consolidate multiple renewals into one payment. Similarly, if your agency needs to change the renewal date to fit Grant or Budgetary needs, we are happy to do so! This can occur at the time of purchase or during your existing coverage period. Please contact Salamander or your local representative for more information.
If you are not authorized to address this renewal, please submit the Software/Hardware Maintenance Transfer Form to your local representative or Salamander Directly. Also, forward this packet to the appropriate person in your organization to ensure that you do not experience a lapse in coverage.
If you wish to purchase additional maintenance or make a change to your existing coverage, please contact your representative or Salamander directly. A reduction in coverage can be arranged at the time of renewal. At such time, submit the Software Maintenance Cancellation Form listing each serial number you wish to discontinue. It will be assumed that the remaining products will be renewed. Please be aware your agency may receive a confirmation of cancellation after form submission. Please be aware of your renewal date and plan accordingly. A lapse in coverage will, unfortunately, result in additional fees for your organization if you choose to reinstate your coverage in the future.
If you do not wish to renew your current maintenance or your coverage lapse, please contact our support team to assist.